Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Customer Experience Insights
How Technology Is Changing the Mystery Shopper World for SMBs
From business.com By Mona Buchnell, December 21, 2017 Online review websites and an increase in low-cost mystery shopping companies have led to more ways for busy entrepreneurs to understand shoppers' minds. Implementing best practice policies, employing experienced managers and...
Mystery Shopper Insights
How to shop undercover and get paid for it
From cnbc.com By Kayleigh Kulp, July 4, 2017 Lori Cheek has been secret shopping on and off for a decade, making up to $75 per "shop" to various stores and fitness centers while trying to bootstrap her dating app business, Cheekd. She often gets to keep whatever she buys...
News Insights
Kiplinger.com outlines scam against IntelliShop and Consumers
From Kiplinger.com Don't Fall for This LinkedIn Mystery Shopper Job Scam Avoid getting conned on the networking site. Plus: Learn how to earn extra cash as a legitimate mystery shopper. By Cameron Huddleston, March 18, 2015 Mystery shopping is a great way to earn extra...
News Insights
MSPA Issues Release About Attempted Scam Against IntelliShop and Consumers
FOR IMMEDIATE RELEASE Contact: Andrea Parr Director of Public Relations and Digital Media (502) 574-9934 aparr@hqtrs.com Scam Alert Louisville, KY (March 11, 2015) - The MSPA-NA (formerly known as the Mystery Shopping Providers Association of North America), the trade...
News Insights
LinkedIn Scam
WARNING: people are attempting to defraud consumers out of money using IntelliShop’s name. Many of these are coming via LinkedIn messages, and are using different names of people with a “Ph.D.” by their name. IntelliShop does not recruit via LinkedIn, we do not send checks to...
Loss Prevention and Compliance Insights
How Strategic Upselling Can Increase Your Bottom Line
How Strategic Upselling Can Increase Your Bottom Line Upselling in restaurants can be a touchy topic, teasing operators with increased sales and profits, but presenting potential perils to the customer experience. No one likes to be given the hard-sell when they're just out to...
Customer Experience Insights
When in doubt, re-read rule one
“Seth Godin is someone whom we respect, especially his views on customers and taking care of them. His blog piece below is yet another example of how he “gets it” and is trying to help others do the same” When in doubt, re-read rule one Rule one has two parts: a. the...
Customer Experience Insights
Where's My Sign?
Where’s My Sign? I stopped into a big-box home improvement store today, and as I was parking I noticed a sign mounted to a light pole, in the closest space by their main entrance, that said “Reserved for Employee of the Month”. I immediately looked around for the parking spot...
Customer Experience Insights
How Painless Problem Resolution Creates Lifelong Fans
Is quick and easy problem resolution a top priority for your company? It should be. Great customer service is a leading way to create loyalty among your customers, and when it comes to return on investment, a study by Watermark Consulting shows that it can't be beat. After...
Industry News Insights
IntelliShop Featured in SportsBusiness Journal
IntelliShop was recently featured in a SportsBusiness Journal syndicated study. Check out the article through this link!
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