Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
News Insights
Glassdoor Job Posting Fraud
Please be aware of this job posting on Glassdoor seeking mystery shoppers for IntelliShop as it is NOT a posting that WE put on the site. We wanted all of our interested shoppers to be aware of this fraudulent posting that does not even link to our appropriate shopper sign up...
Customer Experience Insights
What are the Best Methods for Measuring Customer Experience Insights?
Every company wants to put the customer first. Sounds simple, but it’s one of the most difficult things for a business to accomplish. Measuring customer experience allows companies to better understand the needs of their customers by learning their likes and dislikes along the...
Customer Experience Insights
Share of Mind Studies
Are Store Associates Selling Your Products, or The Competitions? You’ve worked hard to differentiate your products from the competition, invested a lot in advertising and marketing materials, training of sales associates, and sometimes, slotting fees. Yet a big challenge...
Online Reputation Management (ORM) Insights
Delighting Digital Customers
While the primary intent of ecommerce is to provide a customer an experience that is focused on speed and convenience, the “experience economy” has seeped into online buying. Through a host of strategies intended to delight online customers, savvy companies can provide a...
Customer Experience Insights
Baby, it’s Cold Inside.
by Greg Reynolds, Client Services Manager I had a few packages delivered yesterday, which I forgot to bring inside until I was already sunk into my couch. Since they were just on the porch, I went outside without a coat to bring them in. As the feeling slowly returned to my...
Customer Experience Insights
How Do Small Businesses Use Mystery Shopping?
Most small business owners are familiar with mystery shopping, but not all may know the many purposes it can serve. Here's a quick outline of how mystery shopping can help your business. Higher than normal customer complaints - When your customer complaints spike, you can use...
Customer Experience Insights
Top Business New Year Resolutions for 2019
As 2018 came to a close, I’m sure you had a chance to reflect on the past year. What worked. What didn’t. Where you are versus where you want to be. The question always comes down to what more can I do to improve my business for 2019? Check out these New Year’s Resolutions for...
Online Reputation Management (ORM) Insights
Your Online Reputation Matters.
Just how important are online reviews? Well... 90% of consumers read online reviews before visiting a business. 88% of consumers trust online reviews as much as personal recommendations. Customers are likely to spend 31% more on a business with “excellent” reviews....
Customer Experience Insights
Mystery Shopping Unfiltered
Customer experience is more critical than ever to your success. What better of a way to fully understand the customer experience than with unfiltered video mystery shopping evaluations. You can train and train and train your associates on anything and everything about your...
Loss Prevention and Compliance Insights
When You Need To Know It’s Right...Right Now!
Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was...
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Learn MoreAccurate, Immediate, and Relevant
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.
