Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Industry News Insights
Customer Service Hall of Fame Inductees
Last week, MSN revealed their 2012 Customer Service Hall of Fame as well as their Hall of Shame, based on their survey, conducted with JZ Analytics. The results are fascinating though not entirely surprising. It is worthy of note that these survey are “consistent with what the...
News Insights
IntelliShop and RateWatch Announce Partnership
New Study Finds Big Banks Exhibit Better Sales Skills than Small Institutions Credit unions and small community banks are missing the opportunity to grab market share from major financial institutions due to lack of sales effort according to a new study released jointly by...
News Insights
What Happened to Spell Check?
The spell check feature, once found at the bottom of our reports, has officially been removed. All current browsers have spell check built in. If yours does not have spell check you can use a program like Word to spell check your narratives, or you can download the newest...
News Insights
Saving your Reports
From time to time we get emails and phone calls from shoppers that filled out a report, and returned to it later to find out that their info wasn’t saved. This is extremely frustrating to everyone! When you’re filling out a report please be sure to save it! That little pop up...
Customer Experience Insights
Right-Sizing?
This term is generally used by companies as a replacement for "layoffs". After an experience I had the other day, I have a new way of thinking about it. I frequently get my RBSUV (Really Big SUV) washed at a local place that offers hand-drying. Ah, there's nothing like a clean...
News Insights
Did you know you could…
…remove applications? It has happened to all of us, you apply for a shop that you really want to do, and then something pops up. Most shoppers leave their application and wait to cancel until it is officially assigned to them. However, you can delete your applications so that...
News Insights
Our phone number is changing!
Starting immediately, if you need to contact your scheduler or have questions about your shop, please call 866-234-1423. We have noticed many shoppers call in to ask the same basic questions, so we added some information on our most frequently asked questions in a recording....
Customer Experience Insights
Things Just Got Really Personal
As technology progresses and things start to get less and less personal, step outside the box and surprise your customers. When was the last time you wrote a letter? Everyone loves getting a personal note, so the next time you’re emailing to just “check-in” and say “thanks”,...
News Insights
Think of it as a coupon!
We often search online for a coupon for the oil change we need. We go through the paper every Sunday, clipping the best coupons. We may even pay for books filled with coupons. We sometimes forget that Mystery Shopping can be better than coupons! If you visit our Job Board before...
Customer Experience Insights
What Do Your Communications To Customers Really Say To Them?
I bought a small box of breath mints recently (proactively, of course), and the wrapper instructed me to open the box to see if I had won one of their sweepstakes prizes. When I opened it, it said, "Sorry, you are not a winner". So was I now a loser? I was having a great day up...
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IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with.
