Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Customer Experience Insights
Boost Your Sales with Four Greetings that Really Work
What's the first thing your customers hear when they walk through the doors of your store? Is it something along the lines of "Hi, how are you?" or "Can I help you?" Are your customers being greeted with a blank look, or are they receiving no greeting at all? If you can think of...
Customer Experience Insights
Reputable Mystery Shopping Providers Protect Consumers
Two people were recently indicted in U.S. District Court in Pittsburgh for using the old Nigerian money-order scam to bilk money out of unsuspecting consumers. Reports say these criminals posed as mystery shopping companies in order to perpetrate their fraud. This scam tricked...
Customer Experience Insights
Will Tablets Replace Restaurant Servers?
Restaurant technology has been in the news lately as more chains roll out tablets for diners to order their meals, pay the bill, and even play games while they wait. Is this the death-knell for human waitstaff? Probably not. A closer look reveals that rather than replacing...
Customer Experience Insights
How brick-and-mortar stores are using pages from online retailers' playbooks
It can sometimes sound like there's a war going on between online retailers and brick-and-mortar stores. Online retailers can offer convenience, price comparison, and the ease of shopping in your pajamas. Brick-and-mortar can offer a more human, engaging experience, along with...
Customer Experience Insights
Consumer dining trends are changing. Are you staying relevant?
According to the latest NRN-MillerPulse survey, quick-service restaurants have outperformed full-service dining in at least 29 of the last 30 months. The takeaway? Today's consumer sees sit-down dinners as a splurge – not just of money, but of time. Speedier fast-casual chains...
Mystery Shopper Insights
Milwaukee Bucks Lead IntelliShop NBA Season Ticket Study
IntelliShop recently published a syndicated tele-sales study in the January 6th issue SportsBusiness Journal. Our 2013 NBA Season Ticket Agent Study has produced a number of interesting (and often surprising) results. Taken at the highest level, there are three key takeaways;...
Industry News Insights
IntelliShop Acquires Clients Of Shops, Training and Results, Inc.
PRESS RELEASE Perrysburg, OH, January 16, 2014 IntelliShop, a leading provider of customer experience research solutions to companies, and organizations across North America, announced today that it is expanding its business serving owners and management companies in the...
Customer Experience Insights
Overkill? How About Just Right!
My car passed out today; it didn’t die, thankfully, but it certainly had me worried for a minute. The experience to revive it was nothing less than fantastic. I drive a GMC product, so thanks to the little phone-icon button on my rear-view mirror I was talking with someone...
Customer Service Insights
Blackout Dates
As the holiday season is now in full swing, you may be communicating to your Client Services Manager that mystery shoppers should not evaluate your locations on specific days. Your employees simply cannot be evaluated when they are at home with their families (whether gathered...
News Insights
Wait – Why do I have to choose a specific date?
You may have noticed something new when applying for a mystery shop for IntelliShop recently: when you apply, some of our shops now require you to choose a specific date on which you will perform the shop. The schedulers here at IntelliShop know that one of the best things about...
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