Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Customer Experience Insights
How to Ensure Your Customer Experience Aligns with Your Brand Promise
“Talk the talk, walk the walk” is more than an old cliché; it’s actually a great benchmark for creating and/or reviewing your brand promise. Your brand should communicate the promise you make to your customers. It’s not just a catchy slogan or selling proposition. It should...
Customer Experience Insights
How to Develop a Customer-Centric Culture in your Organization
What makes for a great customer experience? It’s not simply the first person a customer sees when they enter a store or the associate who answers the phone. Customer experience touches every facet of an organization, from marketing and sales to product development and especially...
Mystery Shopping Insights
How Frequently Should I Shop My Business?
When a small business owner is considering a mystery shopping program, one of the first questions they typically ask themselves is, “how frequently should I mystery shop my business?”. There is no “one size fits all” answer, and some providers may simply tell you, “more”! We...
Customer Experience Insights
Best Practices for Improving Customer Experience Through Social Media
Social media sites like Facebook, Twitter, and Instagram have evolved to become strong marketing, advertising, and customer service channels for businesses in every industry. Social media is typically one of the first channels customers go to when they are seeking advice or need...
Customer Experience Insights
Why Creating an Omnichannel Customer Experience has Never Been More Important
The way customers and companies connect has changed dramatically in recent years. Phone, email, live chat, text messaging, social media, mobile apps—there appears to be an endless supply of channels for customer communication, with the majority of customers expecting to reach a...
News Insights
Recruitment Scam
Please be aware that people misrepresenting themselves as employees of IntelliShop have been attempting to recruit individuals to participate in a fraudulent mystery shopping program. The scammers are recruiting on LinkedIn, ZipRecruiter, as well as other job posting sites. They...
Mystery Shopping Insights
How To Select A Mystery Shopping Company
Organizations often ask, “How do we know if this is a viable company?” when interviewing mystery shopping companies. There are many different factors organizations should take into consideration when making their decision. The biggest factor for many, unfortunately, is money....
Customer Experience Insights
Leveraging Personalized Touchpoints to Improve Customer Experience
In a competitive marketplace where customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses. It’s so important that Gartner found that 89 percent of businesses will compete solely on customer...
News Insights
Like A Mystery Shopper
by Matt Liasse, Field Staff Coordinator Mystery shopping is a way to provide companies with vital information on customer experience. It’s also a way for someone to get paid while running an everyday errand. Below are five tips to remember while trekking on a mystery shopping...
Customer Experience Insights
What Are Your Competitors Up To?
How do customers decide to do business with you versus your competitors? The answer is simple -- experience. They give both of you a try; then decide which business they’ll be loyal to in the future. In determining a favorite, customers balance a comparison of: 1. Price 2....
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IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with.
