Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Customer Focus Insights
Thieves In Florida Provide A Better Customer Experience
An article in this week's Time Magazine describes how thieves are using more sophisticated techniques and technology for identity theft. They steal ATM account numbers and PIN codes, then create new ATM cards and withdraw thousands of dollars from customers' accounts in a short...
Mystery Shopping Insights
Jump Start 2011 Sales & Staff Motivation
Want an easy way to jump-start your sales in 2011, while at the same time helping your associates and managers avoid or get out of the post-holiday blahs? Run an upsell contest and reward your star performers. Studies have shown that uspell contests measured using active mystery...
News Insights
When do you need it? Is yesterday soon enough?
Meeting deadlines. After "great quality and truthfulness in reports", perhaps the first and last word in mystery shopping, however, is deadlines. Businesses that employ mystery shopping firms know the value of customer service. In order to best assess their areas of strength...
Customer Service Insights
Customer Service Opportunities Are Everywhere
How many opportunities for providing good customer service are there in one simple store visit? My wife Lori visited the local store of a national warehouse chain today, one she goes to often, and that she usually has a good experience at. Today…not so much. Among the things she...
News Insights
Cupid's Arrow Cuts Through Recession
Perrysburg, OH Ron Welty, President of IntelliShop, a customer experience measurement firm, has announced the firm's participation in the Benchmark Collaborative's Valentine's Day consumer survey. The Benchmark Collaborative survey results indicated that even with the economic...
News Insights
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000 Federal Trade Commission Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association ("MSPA"). The MSPA was instrumental in working with the...
News Insights
ABC's Good Morning America Promotes Mystery Shopping to Consumers
ABC's Good Morning America recently profiled the mystery shopping industry as a legitimate way for consumers to earn extra money. Mystery shopping, auditing and merchandising can be fun and provide consumers and their families with extra cash, goods and services, while at the...
News Insights
IntelliShop Helps Shoppers Prevent Identity Theft
Your 5-minute guide to protecting your identity Here are 20 steps to protect yourself from identity theft -- and seven ways to clean up things if you become a victim. Thieves may sell your information on the black market or use it to obtain money, credit or even expensive...
News Insights
IntelliShop President elected Secretary of MSPA
Dallas, TX Ron Welty, President of IntelliShop, was elected Secretary of the Mystery Shopping Providers Association ("MSPA") at its annual conference in San Francisco; he will serve through 2009. Ron has served on MSPA's Board of Directors since 2003. When asked about his...
News Insights
New Service For Mystery Shoppers from IntelliShop & fixmypcnow.com
IntelliShop Partners with fixmyPCnow.com to provide 24/7 tech support to shoppers IntelliShop and fix my pc | now! jointly announced a partnership agreement today. As a partner company, fix my pc | now! will offer discounted computer and technical support to all IntelliShop...
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IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.
