Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
News Insights
You can’t always get what you want…..but you can increase your chances!
IntelliShop has many great opportunities available. We perform mystery shops for high end restaurants, concerts, sporting events, and much more. These mystery shops are highly popular and therefore the competition is great. While I may not be able to guarantee that you will get...
Mystery Shopping Insights
Asking The Right Questions
Mystery shops are a great way to measure if a company’s procedures and protocols are being followed by a company’s associates. Are the floors clean? Are you greeting each customer within 10 seconds of entering the store? How long is the average wait for service? All of these are...
News Insights
Are you a great shopper? Want to improve or challenge your mystery shopping skills & performance?
Just announced: The second MSPA Gold Certification Workshop of 2011 will be held in Perrysburg, OH on Saturday June 11, 2011 from 9am–4pm. Come meet us at the workshop! Location of Workshop: Holiday Inn Express 19621 Fremont Pike Perrysburg, Ohio 43551 Phone: 419-874-3101...
News Insights
Unsung Heroes...Who Will Answer the Call
Sometimes I think JFK’s famous quote should have gone like this; “Ask not what the store can do for you, but what you can do for the store.” I know what you’re thinking. “This guy is crazy.” And you are probably right, but stores and restaurants are in competition with each...
News Insights
Communication is Key
As a mystery shopper, there are going to be times when you plan on doing your shop, you really do, and then something goes wrong. You get behind at work, you are stopped in a traffic jam, or you just absolutely forgot to complete the shop you were assigned to. Accidents happen!...
Customer Experience Insights
Google Gets You
It’s April 1st. Hopefully you were prepared for your friends’ and co-workers’ attempts at humor by telling you that your zipper is down or that Pierce Brosnan died. Today we are saluting a company that understands its customers, respects its employees and pranks us all every...
News Insights
Pop Goes Perfection: Writing A Perfect Mystery Shop Report
Are you tired of receiving scores of 7, 8 or 9 on your mystery shopping reports? Are you ready to get a perfect 10? Here are a few helpful hints as you chase perfection. The longer a proofreader spends editing your report, the lower your grade will be. Follow these four...
Loss Prevention and Compliance Insights
Did you jump start your sales in January?
Did you "Jump start your sales" in January? If you did -- great! So you tried to focus on a suggestive selling campaign and it worked - maybe a little, maybe a lot. If it was just a little, what went wrong? You focused on suggesting a specific product that complements another....
Customer Service Insights
The Value of $18
Rather than take a plane to Chicago to meet with some of my clients, I decided that, for fun, I would try the train. (Blame it on my recent visit to Cincinnati’s beautifully-preserved, sickeningly Art Deco Union Terminal train station, coupled with my love for old movies in...
Customer Service Insights
When You Give Your Customer A Lemon...
Before I found my true calling as a Client Services Manager at IntelliShop, I made my living as a fishing guide in the Florida Keys. Being in my small boat with my customers, 8 hours or more at a time, miles from civilization, was the crucible that helped forge my understanding...
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