Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
News Insights
IntelliShop Study Finds San Diego Padres Have the Best Ticket Agents in Baseball
The San Diego Padres earned the title of having the best season ticket agents in baseball according to IntelliShop’s 2011 Major League Baseball Ticket Agent Study (MLBTS). In this first-of-its-kind study, mystery shoppers made more than 500 season ticket inquiries around the...
News Insights
American Express Survey Reinforces Value of Mystery Shopping
Dallas, TX (PRWEB) May 11, 2011 The results of a survey released on May 3 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them. The American Express® Global Customer Service Barometer quantifies the business benefits of good...
News Insights
Time to get out of your shell….
Those that know me know that I am not shy. In small groups with my peers, I have no problem speaking and being myself. But getting in front of people and giving a speech or presentation, or being the center of attention of a large group, has always made me nervous. In an effort...
News Insights
Your word. Your bond.
Spanish author Miguel de Cervantes Saavedra originally wrote, "An honest man's word is as good as his bond." This holds especially true in the mystery shopping industry. Being an independent contractor (mystery shopper) is great; you get to choose your own hours and pick the...
News Insights
I Want to be a Mystery Shopper When I Grow Up
My eight-year-old brought home a “What I Want to Be When I Grow Up” assignment, and I couldn’t wait to see what she would write. Would she choose to be a veterinarian? A lawyer? Perhaps open her own art studio? Or how about aspiring to be the first female President? No, she...
News Insights
Stuff You Can Always Use
I often wonder whether modern school environments truly prepare America’s youth to make a positive contribution in the workforce as forward-thinking, innovative individuals. Too often, the pursuit of more (or even adequate) funding seems to trump the teaching of real-life skills...
Customer Surveys Insights
Beware Of Excellent Reviews
About a year ago, I went through the process of purchasing a new car. My salesman was personable, and overall the experience was pleasant. When we finished, he handed me a customer survey to fill out. The salesman explained it would be sent on to the manufacturer to monitor the...
Customer Service Insights
Baseball Isn't The Same
Its spring -- one of the most beautiful seasons of the year. Spring means a lot for sports – the Final Four, the Masters, the NHL Finals, and finally the opening of baseball season. That’s why I’d like to talk about baseball. Rangers Ball Park – Arlington, Texas. It’s the...
Customer Service Insights
Own Your Customer Service
A recent article in USAToday reports that, "The government is introducing sweeping protections for fliers to bar long tarmac delays on international flights; require airlines to reimburse bag fees if luggage is lost; and pay people double if they're bumped off flights." The...
News Insights
Remember to shop smart!
The Internet has undoubtedly made many things in our lives easier. Unfortunately, there are also dangers that come with the territory and scams are much easier to perpetrate on unsuspecting consumers. You cannot help but see them everywhere when you are surfing the web. They...
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Learn MoreAccurate, Immediate, and Relevant
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.
