Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Showing entries tagged News
News Insights
When do you need it? Is yesterday soon enough?
Meeting deadlines. After "great quality and truthfulness in reports", perhaps the first and last word in mystery shopping, however, is deadlines. Businesses that employ mystery shopping firms know the value of customer service. In order to best assess their areas of strength...
News Insights
Cupid's Arrow Cuts Through Recession
Perrysburg, OH Ron Welty, President of IntelliShop, a customer experience measurement firm, has announced the firm's participation in the Benchmark Collaborative's Valentine's Day consumer survey. The Benchmark Collaborative survey results indicated that even with the economic...
News Insights
IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts
Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000 Federal Trade Commission Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association ("MSPA"). The MSPA was instrumental in working with the...
News Insights
ABC's Good Morning America Promotes Mystery Shopping to Consumers
ABC's Good Morning America recently profiled the mystery shopping industry as a legitimate way for consumers to earn extra money. Mystery shopping, auditing and merchandising can be fun and provide consumers and their families with extra cash, goods and services, while at the...
News Insights
IntelliShop Helps Shoppers Prevent Identity Theft
Your 5-minute guide to protecting your identity Here are 20 steps to protect yourself from identity theft -- and seven ways to clean up things if you become a victim. Thieves may sell your information on the black market or use it to obtain money, credit or even expensive...
News Insights
IntelliShop President elected Secretary of MSPA
Dallas, TX Ron Welty, President of IntelliShop, was elected Secretary of the Mystery Shopping Providers Association ("MSPA") at its annual conference in San Francisco; he will serve through 2009. Ron has served on MSPA's Board of Directors since 2003. When asked about his...
News Insights
New Service For Mystery Shoppers from IntelliShop & fixmypcnow.com
IntelliShop Partners with fixmyPCnow.com to provide 24/7 tech support to shoppers IntelliShop and fix my pc | now! jointly announced a partnership agreement today. As a partner company, fix my pc | now! will offer discounted computer and technical support to all IntelliShop...
News Insights
Mystery Shopping Providers Associations Supports FTC’s Charges Against Fraudulent Mystery Shopping S
DALLAS, TX The Mystery Shopping Providers Association, the largest professional trade association dedicated to improving service quality using anonymous resources, supports the Federal Trade Commission’s recent action against Mystery Shop Link and the Tangent Group. Mystery Shop...
News Insights
IntelliShop joins ICSA
Perrysburg, OH IntelliShop announced today that it has joined the International Customer Service Association (ICSA, www.icsa.com). Ron Welty, CEO of IntelliShop, said in an announcement, "IntelliShop has been an intensively customer-focused company since our founding in 1999,...
News Insights
IntelliShop Owner comments on Shopping Scams
From The Wall Street Journal Small Talk Kelly Spors answers questions from readers about entrepreneurship Q: How can I find legitimate mystery-shopping jobs without fear of being scammed? A: It's wise to be leery. As mystery shopping becomes an increasingly popular way to earn...
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