Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Showing entries tagged News
News Insights
Unsung Heroes...Who Will Answer the Call
Sometimes I think JFK’s famous quote should have gone like this; “Ask not what the store can do for you, but what you can do for the store.” I know what you’re thinking. “This guy is crazy.” And you are probably right, but stores and restaurants are in competition with each...
News Insights
Communication is Key
As a mystery shopper, there are going to be times when you plan on doing your shop, you really do, and then something goes wrong. You get behind at work, you are stopped in a traffic jam, or you just absolutely forgot to complete the shop you were assigned to. Accidents happen!...
News Insights
Pop Goes Perfection: Writing A Perfect Mystery Shop Report
Are you tired of receiving scores of 7, 8 or 9 on your mystery shopping reports? Are you ready to get a perfect 10? Here are a few helpful hints as you chase perfection. The longer a proofreader spends editing your report, the lower your grade will be. Follow these four...
News Insights
How To E-mail A Scheduler
There are dozens of reasons you may need to contact a Scheduler for a mystery shopping company like IntelliShop. But as a Scheduler is receiving hundreds of e-mails per day, your best course of action to ensure a timely and adequate response is to follow a few simple rules....
News Insights
Turn Your Car Into A Mystery Machine!
If you’re like me, you know how to get around and get what you need without straying too far from your home or work. There are several cities and towns around my home that I just never visit. Even if I were offered financial incentive, I just may not see the point in altering my...
News Insights
Are You a “Hero” or a “Flake?”
We all know that completing assignments by their deadlines is the absolute most important aspect of mystery shopping. Deadlines are set by a mystery shopping company’s clients to assure that the best and most relevant information is provided. Without clients, we would not have...
News Insights
Get more work & higher paying assignments! Become an MSPA Certified Shopper!
Whether you are new to mystery shopping or an experienced shopper, you may have heard of MSPA certification. But, is it useful or a waste of money? Dedication and reliability – along with establishing and maintaining a high rating with our company – are the major factors...
News Insights
Why are we being so nosy?
One of the questions most often asked is about the Extended Shopper Profile (ESP). I’m often told that people are not comfortable giving us the requested information, or are unclear as to why we ask for such detailed information. The extended shopper profile is extremely...
News Insights
Finding Mystery Shopping Opportunities Near You!
Are you new to mystery shopping or unsure how to find shopping opportunities near you? IntelliShop is customer focused to make this process as easy as possible. We understand that shoppers are not as familiar with our procedures and policies as we are, so here we present a quick...
News Insights
Ron Welty elected Vice President of Mystery Shopping Providers Association Board of Directors
Perrysburg, OH– Ron Welty, president of IntelliShop, a national mystery shopping and customer experience measurement firm, has been elected vice president of the board of directors for the Mystery Shopping Providers Association (MSPA). The MSPA is the largest professional trade...
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