Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Showing entries tagged Customer Experience
Mystery Shopper Insights
How To Be a Successful Mystery Shopper
While getting paid to shop sounds like a fun (and easy) job, being a mystery shopper requires multiple skill sets in order to be successful. Our robust, in-house team of Field Staff Coordinators got together to brainstorm what skill sets they feel define a successful mystery...
Customer Experience Insights
What Makes a Great Manager?
All business managers have a certain set of skills acquired from their previous experience that mold them professionally—allowing them to form their own unique leadership style. While no leadership style is "wrong", a Gallup study found that companies fail to choose the...
Customer Experience Insights
Using Big Data to Improve the Customer Experience
In today's age of the customer, organizations have access to more customer data than ever. From social media and website analytics to customer feedback and insights from mystery shopping, data has never been more easily accessible. It's also never been more important for brands...
Customer Experience Insights
How Your Organization Can Optimize Its Experience Design
As a customer-centric brand, it's easy to get focused on one part of the customer journey. However, it's become increasingly important for brands to look at all the ways to leverage products and service within the overall customer experience to engage and retain customers. Learn...
Mystery Shopping Insights
What You Should Never Do With A Mystery Shopping Report
Mystery shopping is the best way to understand your business from your customers' point of view. It allows you to understand how your customers experience your brand and see your business from all angles. The purpose of a mystery shopping program can range from ensuring your...
Customer Experience Insights
How to Ensure Your Customer Experience Aligns with Your Brand Promise
“Talk the talk, walk the walk” is more than an old cliché; it’s actually a great benchmark for creating and/or reviewing your brand promise. Your brand should communicate the promise you make to your customers. It’s not just a catchy slogan or selling proposition. It should...
Customer Experience Insights
How to Develop a Customer-Centric Culture in your Organization
What makes for a great customer experience? It’s not simply the first person a customer sees when they enter a store or the associate who answers the phone. Customer experience touches every facet of an organization, from marketing and sales to product development and especially...
Mystery Shopping Insights
How Frequently Should I Shop My Business?
When a small business owner is considering a mystery shopping program, one of the first questions they typically ask themselves is, “how frequently should I mystery shop my business?”. There is no “one size fits all” answer, and some providers may simply tell you, “more”! We...
Customer Experience Insights
Best Practices for Improving Customer Experience Through Social Media
Social media sites like Facebook, Twitter, and Instagram have evolved to become strong marketing, advertising, and customer service channels for businesses in every industry. Social media is typically one of the first channels customers go to when they are seeking advice or need...
Customer Experience Insights
Why Creating an Omnichannel Customer Experience has Never Been More Important
The way customers and companies connect has changed dramatically in recent years. Phone, email, live chat, text messaging, social media, mobile apps—there appears to be an endless supply of channels for customer communication, with the majority of customers expecting to reach a...
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