Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
Customer Loyalty Insights
How to Turn Customers into Powerful Brand Advocates
Between ever-changing algorithms and a crowded marketplace, it can be easy for brands to get lost in the noise. This makes customer acquisition and retention challenging for even the most favorable brands. Brand advocates offer a solution to overcome these hurdles. What are...
Customer Experience Insights
3 New Year’s Resolutions for Customer Experience Professionals
Every year, we make New Year’s resolutions, committing to them to varying degrees. Get in shape, read more, save money, the list goes on. Keep in mind, New Year’s resolutions aren’t just limited to things we want to change in our personal lives; they can also be aimed at...
Customer Experience Insights
Top Customer Experience Trends for 2020
How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver...
Online Reputation Management (ORM) Insights
How to Get Customer Feedback Without Asking the Customer
Customer feedback surveys are everywhere. They’re at the bottom of cash register receipts. They fill up your inbox. They’re how customer service calls end. According to Pew Research Center, as many as 82 percent of Americans make purchasing decisions based on customer feedback....
Customer Experience Insights
Mapping Your Customer Experience Ecosystem
Focusing on the linear customer journey is no longer enough in an age where companies now compete primarily on customer experience. Experiences are comprised of many relationships and processes, so it’s crucial to look at the entire connected landscape, or ecosystem. Coined by...
Customer Experience Insights
Leverage Video Content to Improve and Measure Your CX Strategy
Video may have been around for some time, but it’s revolutionizing the customer experience for many customer-obsessed brands today. Visual communication, including best practice videos, video marketing materials, and video chat, not only helps teams across organizations...
News Insights
Mystery Shopper Recruitment Scam
Unfortunately, another scam has recently emerged. Scammers have purchased the website domain: intelli-shopp.com, and are posing as employees of IntelliShop to recruit and scam evaluators. If you have received an email from what looks like an IntelliShop team member, but has the...
Mystery Shopping Insights
Weighing the Pros and Cons of Mystery Shopping During the Holiday Season
Between the droves of shoppers and the thrill of the hunt for the best deals, any notion of customer experience can sometimes take a back seat for retailers during the busy holiday season. Because Black Friday and the days leading up to the holidays typically aren’t designed for...
Customer Experience Insights
Customer Experience Audit: 6-Step Process to Improve Retention, Increase Sales and Acquire Customers
Before you read, find out if you are a CX leader or could use some improvements within your customer experience programs with our CX Calculator. See Your Score! In a competitive marketplace with virtually unlimited options, customer experience has become more important than...
Customer Experience Insights
How to Turn Passive Customers Into Passionate Followers By Closing the Customer Feedback Loop
The customer feedback loop is one of the most effective ways to understand your customers’ evolving needs and expectations. But simply gathering customer feedback isn’t enough. Closing the customer feedback loop can be an equally important part of the process. When customers...
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