Solutions

We offer curated customer experience solutions to help you understand your entire world of customer experience, and then show you how to use customer experience as a strategic competitive advantage

Social Media Listening & Reputation Management
The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

Loss Prevention, Compliance & Auditing
Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

What Our Clients Are Saying

“ The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership. ”

“ IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable. ”

“ IntelliShop offers the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner. ”

Leverage Online Reviews

When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?

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Leverage Personalized Touchpoints to Improve Customer Experience

Customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses.

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Addressing Under-Reporting by Franchisees

Do not avoid open but crucial conversations around programs to ensure high franchise sales reporting integrity. Your franchisee's success depends on it.

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Setting A Higher Standard

When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise in Mystery Shopping, Voice of the Customer, Social Media Listening & Reputation Management, and Loss Prevention, Compliance and Auditing, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience research as a strategic advantage.

Explore Our Approach

Solutions

Customer Experience

Social Media Listening & Reputation Management

Loss Prevention, Compliance & Auditing