Customer Experience Solutions for Small Businesses

What to Expect from CustomerOptix

CustomerOptix is IntelliShop's portal for small businesses to realize the benefits of customer experience feedback services that large brands have access to, but without the budget or contractual commitments usually required. In just 10 minutes, you can have a program setup and running!

Mystery Shopping services are fact-based evaluations, by professionals who know in advance what to look for. They click, call or visit your locations using the questionnaire and custom questions you've selected, and go through a typical customer experience. They then report that back to us, it's reviewed in detail by one of our experienced QA evaluators, and we turn it around to you within 48-72 hours of their evaluation.

Customer Surveys bring you the feelings, thoughts and emotions from actual customers, in near-real time. Using one of our preformatted questionnaires, and adding some of your own questions, you'll gain insight into what your customers think of your brand, your service, your people, and whether they will buy or return.

You control the services, frequency, and locations. Scale up when you’re ready, scale down if needed. No minimums. No contracts. Start or stop any time.

Our self-service portal is user friendly and simple. With it you get:

• No contractual obligations
• Fast turnaround
• Premade questionnaires ready for you to use

Combine any or all of our customer experience services into the small business scale that’s right for you. Pick from our pre-populated industries, set your frequency, and sit back and wait for the results to come in.